How to customize the sender name of your emails?

With Eventdrive, you can choose the name that appears as the sender of your emails. We strongly recommend doing so: it is the first thing your attendees see in their inbox, and it is what allows them to identify you.

How to customize it

1. Go to INVITE > Emails.
2. Click the "Settings" tab, at the top right of your screen.
3. Enter the name you want in the "Sender" field, your organisation's name or your event's name for instance.
4. Click "Save".

While you are there, fill in the reply-to email just below. That is the address that will receive your attendees' replies.

Which name is used when several settings exist?

The sender name can be set in three different places. Eventdrive checks them in this order and keeps the first one that is filled in:

1. The setting specific to an attendee, on their record, under "Email sending settings". See the article Add attendees to an event.
2. The setting of the email itself, on its edit page.
3. The general setting, the one covered by this article.

If none of the three is filled in, your event's name is used, in its default language.

⚠️ Before sending your email to your attendees, test
it: that is the only way to see how the sender name
actually appears on arrival.

Our support team remains available by email at support@eventdrive.com.