You have signed in to your Eventdrive account from admin.eventdrive.com, but once you reach your dashboard, you can't find your event. This article goes through the five possible reasons.
- The event doesn't fall within the selected period
- Some dashboard filters are enabled
- You are not in the right organisation
- You are not part of the event's team
- Your event isn't linked to any team
The event doesn't fall within the selected period
In list view, your dashboard shows by default a period running from one month before to one month after today's date.
If your event falls outside that period, set dates that cover it. It then reappears in the list.
Some dashboard filters are enabled
If you type your event's name in the search bar without finding it, check the filters. Make sure they are all empty, or correctly set.
You are not in the right organisation
You may belong to several organisations. When you sign in, the administration centre places you in the last organisation you visited. To find an event belonging to another one:
- Click the organisation's name or logo, at the top left.
- In the list of organisations, select the one the event is linked to.
- Click Dashboard: your event appears.
You are not part of the event's team
Every event is linked to an organisation and to a team. If you are not a member of that team, the event does not appear on your dashboard. Contact the owner of the organisation to be added to the team concerned.
Your event isn't linked to any team
Every event must be linked to a team. If no team has been set and you are not the owner of your organisation, the event does not appear on your dashboard.
Our support team remains available by email at support@eventdrive.com.