From your registration form settings, at the bottom of the page, you have the possibility to add a confirmation email that will be automatically sent to all attendees registering through the form.
However, you may need to send a different confirmation email depending on the answers provided in the form or the group the attendee belongs to.
How to set up customized confirmation emails (with conditional answers)?
Once your form and emails are created, you can start building your automations.
In our example, attendees will be added to a group and will receive a customized confirmation email based on their answer to a question in the form.
The question will be about the means of transportation used on the day of the event:
- If the attendee indicates they will come by car, they will be added to the "Car" group and a confirmation email indicating the parking location and access code will be sent to them.
- If the attendee indicates they will come by bus to the event, they will be added to the "Bus" group and a confirmation email with the bus station address and departure time will be sent to them.
The automations must then be built in this way:
Automation for the car:
- Trigger :
When the attendee → Registers to the event through → Transport form - Condition :
If the attendee → has answered → How are you getting to the event? → Car - Action :
- Add → Attendee → Group → Car
- Send → Car confirmation → to the attendee
Automation for the bus:
- Trigger :
When the attendee → Registers to the event through → Transport form - Condition :
If the attendee → has answered → How are you getting to the event? → Bus - Action :
- Add → Attendee → Group → Bus
- Send → Bus confirmation → to the attendee