You have used our invitation tool on Eventdrive to manage the communication of your event. Like all mailing tools, you have the ability to know the number of opens, clicks and even the amount of sends.
Follow the instructions below to be able to access your emailing data.
From the Eventdrive admin platform, go to "REPORTING" then "Mailing".
On this page you will find a list of all the sent email campaigns. Click on the one you wish to consult.
A page with all the collected data from your campaign, below you will find the all the retrieved data.
Recipients: rapidly find a recipient or key word due to the search bar.
Email: Find all the email adresses that were to receive the relevant email.
Delivered: Know which recipients received the email(green check mark) or those of which who didn't (red check mark).
Opens: Know the amount of times where the email was opened by each recipient and the exact time it was last opened.
Clicks: find out the amount of times a each recipient clicked on each email.
Status: Know the status of each email (ready to be delivered, delivered, declined).
Below you will find an explanation for the different email status's:
Temporarily refused: The receiving server temporarily refused the mail. For example, the recipients mailbox is full. In this case another attempt of sending will take place in the next 72 hours.
Not accepted: The receiving server has blocked the email. For example, The recipient address doesn't exist, or the server informed Eventdrive that the email is classified as spam.
Abandoned: The email has been abandoned upstream. This may have different reasons. For example, during a previous attempt, the email was "not accepted" (see above), so the email address can be cataloged and any further sending to this recipient will be aborted. Another example is that the recipient's domain does not exist.
- There are 2 cases where an email has been considered as spam. Either the server returns the information to Eventdrive notifying that the email is considered spam, so the status indicated will be "not accepted". Either the recipients mail redirects the mail in the spam box, without notifying us. In this case, Eventdrive classifies this mail as "delivered" but can not know if it has been sent to the spam or the inbox.
- If in front of an email address you notice a red cross it means that is was not delivered. To find out why, consult the "Status" column.
- The first thing to do if an email has not been delivered is to check the accuracy of the participant's email address.